一、總則
歡迎使用 KOCA – 娛樂周邊交易平台（以下簡稱「本平台」）。本服務條款（以下簡稱「本條款」）規範您（以下稱「用戶」或「您」）使用本平台所提供的服務（以下簡稱「服務」）。
請您在使用本平台前詳閱本條款，當您註冊、登入或使用本平台，即表示您已閱讀、理解並同意受本條款約束。如您不同意本條款，請勿使用本平台。
二、服務內容
本平台提供娛樂周邊商品（如 Kpop 小卡、周邊商品等）的交易與交流環境，並包含但不限於以下功能：
於賣家實名認證過程中，為確保平台交易安全並符合法規要求，我們可能會向您蒐集以下個人資料：
- 刊登商品、查詢商品與完成交易。
- 訂單管理、結算收益。
- 賣家實名認證與身份驗證。
- 客戶支援與爭議解決機制。
三、用戶資格與註冊
- 購買商品之資格：透過手機號碼與電子信箱註冊為一般會員，即可在本平台購買商品。
- 出售商品之資格：一般會員通過 KOCA 官方的賣家實名身份驗證即可在本平台出售商品。
- 出售商品之限制：13 歲以下兒童不得註冊為『賣家帳戶』，但可作為一般會員進行購買。
- 用戶需提供真實、完整及最新的個人資訊，如因提供錯誤或不實資訊導致的任何損害，本平台不負擔任何責任。
四、買家規範
- 買家需提供正確的收貨資訊並按時付款。
- 買家應遵守誠信原則，不得無故取消訂單或惡意評價。
五、賣家規範
- 賣家需完成實名認證，並提供合法有效的身份證明文件。
- 賣家不得刊登違法、侵害第三方權利、或違反公序良俗的商品。
- 賣家應誠實履行交易，不得進行詐欺、虛假交易或其他影響平台秩序的行為。
六、商品類型規範
- 本平台僅允許販售娛樂周邊商品主題之商品，例如：偶像小卡、動漫周邊商品、IP 公仔等。
- 最終商品類型的判定權歸本平台所有，平台方有權決定是否允許特定商品上架。
- 禁止販售食品、藥品、日常消耗品等，如有違規，本平台有權下架商品，並對違規用戶採取必要措施。
- 商品價格應介於新台幣 20 至 19,962 元之間，不符合此價格範圍之商品不得上架。
七、交易與付款
- 為保障交易安全，所有交易必須透過本平台進行。任何形式的私下交易（包含但不限於透過其他通訊軟體聯繫並繞過平台付款）均屬違規行為。若因私下交易導致任何爭議、詐騙、損失或其他風險，本平台概不負責，亦無法提供任何協助或賠償。如經查證發現有違反本條款之行為，我們將視情節輕重，對相關帳號採取處置，嚴重者將被永久停用帳號，並可能面臨進一步法律追究。請確保所有交易均在本平台內完成，以確保您的權益與交易安全。
- 交易完成後，如有爭議，應依照本平台之爭議解決機制處理。
八、平台服務費
- 本平台將在交易成功時，向賣家收取平台服務費。
- 服務費率依照交易完成的時間為準，最新的服務費率將公告於幫助中心。
- 服務費將從賣家成交金額中扣除，並於結算時顯示於賣家之訂單詳情頁面。
- 本平台保留調整服務費的權利，並將於變更前通知賣家。
九、KOCA 平台之「我的錢包」功能
- KOCA 平台提供「我的錢包」功能，協助用戶管理其交易款項與退款金額。
- 錢包餘額將顯示用戶透過本平台銷售商品之收入（收入為商品金額扣除平台服務費之款項）並扣除已提領金額後的可用餘額。
- 用戶可隨時發起提領申請，提領金額將於 10 個工作日內匯入綁定帳戶，若有特殊情況則依銀行處理時間為準。
- 每次提領可能產生跨行轉帳的手續費，手續費將顯示於提領畫面。
- 若因交易過程發生錯誤，平台有權在法律允許的範圍內調整用戶錢包餘額。
十、禁止行為
用戶不得進行以下行為，否則本平台有權終止帳戶並追究法律責任：
- 刊登違禁商品或侵犯他人智慧財產權。
- 操縱評價、偽造交易或散布不實資訊。
- 以任何方式干擾平台運營，包含但不限於攻擊伺服器、植入病毒或其他有害程式。
- 利用本平台從事違法活動。
十一、責任限制
- 本平台僅提供交易媒介，交易商品的品質、合法性及真實性不承擔任何責任。
- 本平台不對因不可抗力（如天災、系統故障等）導致的服務中斷負責。
十二、隱私保護
本平台將依據隱私權政策保護您的個人資訊，具體規範請參閱隱私權政策。
十三、條款變更
本平台有權隨時修改本條款，並於變更後公告於本平台，變更後之內容將於公告時生效。
十四、聯繫我們
如果您對我們的隱私政策有任何疑問或建議，請隨時透過 support@koca.shop 與我們聯繫。
1. General Provisions
Welcome to KOCA – the Entertainment Merchandise Trading Platform (hereinafter referred to as the “Platform”). These Terms of Service (hereinafter referred to as the “Terms”) govern your use of the services provided by the Platform (hereinafter referred to as the “Services”). The terms “User” or “you” refer to any individual accessing or using the Services.
Please read these Terms carefully before using the Platform. By registering, logging in, or otherwise using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to any part of these Terms, please refrain from using the Platform.
2. Scope of Services
The Platform provides a marketplace and interactive environment for trading entertainment-related merchandise (e.g., K-pop photocards, collectibles), including but not limited to the following functionalities:
- Listing, browsing, and purchasing of products
- Order management and revenue settlement
- Seller identity verification and authentication
- Customer support and dispute resolution mechanisms
3. User Eligibility and Registration
Eligibility to Purchase:
Users may register as general members using their mobile phone number and email address to purchase products on the Platform.
Eligibility to Sell:
General members may list and sell products on the Platform upon successful completion of KOCA’s official seller identity verification process.
Restriction for Minors:
Users under the age of 13 are prohibited from registering as “seller accounts” but may participate as general members for purchasing only.
Users are required to provide truthful, complete, and up-to-date personal information. The Platform shall not be held liable for any damages arising from the provision of false or inaccurate information.
4. Buyer Responsibilities
Buyers shall provide accurate delivery information and make timely payments.
Buyers must act in good faith and are prohibited from canceling orders without reason or leaving malicious reviews.
5. Seller Responsibilities
Sellers must complete identity verification and submit valid government-issued identification.
Sellers may not list products that are illegal, infringe third-party rights, or violate public order and good morals.
Sellers must fulfill transactions honestly and are prohibited from fraudulent activities, fake transactions, or any actions that disrupt the Platform’s operations.
6. Product Category Guidelines
The Platform permits the sale of entertainment-themed merchandise only, such as idol photocards, anime collectibles, and IP-based figurines.
The Platform reserves the final right to determine the eligibility of listed products.
The sale of food, medicine, or daily consumables is strictly prohibited. The Platform reserves the right to remove such listings and take necessary action against violating users.
All listed product prices must fall within the range of TWD 20 to TWD 19,962. Products outside of this price range are not permitted to be listed.
7. Transactions and Payments
To ensure secure transactions, all purchases and sales must be conducted through the Platform. Any form of off-platform transactions (including but not limited to communication through external apps to bypass payment via the Platform) constitutes a violation of these Terms.
The Platform shall not be held responsible for any disputes, fraud, losses, or risks arising from such private transactions, and will not provide assistance or compensation.
Verified violations may result in account suspension, permanent account termination, and potential legal action, depending on the severity of the infraction. Users are strongly advised to complete all transactions within the Platform to ensure their rights and safety.
In the event of post-transaction disputes, the matter shall be resolved in accordance with the Platform’s official dispute resolution mechanism.
8. Platform Service Fees
The Platform charges a service fee to sellers for each successful transaction.
The applicable service fee rate is determined based on the completion time of the transaction and will be publicly announced in the Help Center.
The service fee will be deducted from the seller’s proceeds and displayed in the order details.
The Platform reserves the right to modify the service fee rate and will notify sellers in advance of any changes.
9. “My Wallet” Feature
The Platform provides a “My Wallet” feature to help users manage their earnings and refund balances.
The wallet balance reflects the net earnings from sales (product price minus service fees), less any previously withdrawn amounts.
Users may initiate withdrawal requests at any time. Funds will be transferred to the linked bank account within 10 business days, subject to processing time by financial institutions.
Interbank transfers may incur additional processing fees, which will be displayed during the withdrawal process.
In the event of transaction errors, the Platform reserves the right to adjust the wallet balance within the bounds of applicable law.
10. Prohibited Conduct
Users may not engage in any of the following prohibited activities. Violation of this section may result in account suspension or termination, and the Platform may pursue legal action:
- Listing prohibited or infringing products
- Manipulating reviews, faking transactions, or spreading false information
- Interfering with the operation of the Platform, including but not limited to server attacks, virus injection, or other harmful activities
- Using the Platform for illegal purposes
11. Limitation of Liability
The Platform serves solely as an intermediary for transactions and makes no representations or warranties regarding the quality, legality, or authenticity of listed products.
The Platform shall not be liable for service interruptions due to force majeure events, including but not limited to natural disasters or system failures.
12. Privacy Protection
The Platform shall protect your personal data in accordance with its Privacy Policy. For detailed information, please refer to the Privacy Policy (or insert your designated link).
13. Amendments to the Terms
The Platform reserves the right to amend these Terms at any time. Any updates will be announced on the Platform and shall take effect upon publication.
14. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at Email: support@koca.shop