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Koca 隱私權政策 Privacy Policy

KOCA 隱私權政策 Privacy Policy

一、總則

歡迎使用 KOCA – Kpop 小卡、周邊交易平台（以下簡稱「本平台」）。KOCA（「公司」、「我們」或「我方」）致力於尊重用戶的隱私權，並依據適用法律及相關規定，保護您的個人資料。本隱私權政策說明我們如何蒐集、使用、存儲及保護您在賣家實名認證過程中提供的個人資料，以及您對此資訊的相關權利。

本政策適用於通過我們的官方網站（www.koca.shop）、App Store 應用程式、Google Play 應用程式及任何相關服務、銷售、市場行銷或活動（以下統稱為「服務」）收集的所有個人資料。使用我們的服務，即表示您同意我們按照本政策收集和使用您的個人資料。

二、蒐集之個人資料

您在與本平台的服務互動時所自願提供的個人資訊，包括但不限於您的姓名、電子郵件地址、上傳之照片和電話號碼。此外，系統將自動收集您的 IP 地址、瀏覽器類型、造訪我們服務的紀錄等資訊，以優化平台使用體驗與安全性。

於賣家實名認證過程中，為確保平台交易安全並符合法規要求，我們可能會向您蒐集以下個人資料：

  1. 姓名
  2. 身分證或其他政府核發之身分證明文件（如護照、駕照）
  3. 聯絡資訊（如電話號碼、電子郵件地址）
  4. 銀行帳戶資訊
  5. 其他依據法律規範或完成認證所需之資料

三、個人資料的使用

我們蒐集您的個人資料僅用於以下目的：

  1. 驗證您的身分，以確保交易安全
  2. 符合法律與監管機構的要求
  3. 防止詐欺行為，確保平台交易安全
  4. 提供客戶支援及服務
  5. 其他與交易及平台運營相關的合法用途，包括但不限於市場研究、服務改善、用戶溝通及安全性強化。

四、個人資料的儲存與保護

  1. 我們將依據適用法律的要求，安全地存儲您的個人資料，並採取適當的技術與管理措施保護您的資訊，防止未經授權的存取、洩露或濫用。
  2. 您的個人資料將儲存於本平台或本平台委託的合格第三方伺服器，並僅在法律允許的範圍內進行處理。
  3. 我們將在法規允許或業務需要的最短期間內保留您的個人資料，並於達成蒐集目的後，依據相關規定適當銷毀或匿名化處理。

五、個人資料的分享與揭露

我們不會將您的個人資料提供、出售、交換或出租給任何無關的第三方，但以下情況除外：

  1. 依法令要求，或應司法機關、政府機構或其他監管機關之要求提供時。
  2. 為完成支付交易，需與金融機構或支付服務供應商共享必要資訊時。
  3. 為防止詐欺、維護交易安全或執行平台規範所需，可能與執法機構、專業顧問或其他相關單位共享資訊。
  4. 其他經您明確同意之情況。

六、兒童隱私保護

本平台非常重視兒童的隱私保護，並依據適用法律制定以下政策：

  1. 我們不會有意蒐集 13 歲以下兒童的個人資料。
  2. 13 歲以下兒童不得在本平台建立賣場或成為賣家。
  3. 兒童可作為一般會員使用本平台，僅提供電子郵件地址進行購買。
  4. 若我們發現未經家長或監護人同意而蒐集了 13 歲以下兒童的個人資料，將立即刪除相關資訊。

七、您的權利

依據適用法律，您對您的個人資料擁有以下權利：

  1. 查詢或請求閱覽您的個人資料。
  2. 請求更正或更新您的個人資料。
  3. 請求刪除您的個人資料，惟依法需留存者除外。
  4. 請求限制或拒絕本平台對您的個人資料進行處理。
  5. 撤回先前對個人資料處理的同意，惟不影響撤回前基於您的同意所進行之資料處理。

八、隱私權政策的變更

本平台保留隨時修改本政策之權利，並於變更後公告於本平台，變更後之內容將於公告時生效。

九、聯繫我們

如果您對我們的隱私政策有任何疑問或建議，請隨時透過 support@koca.shop 與我們聯繫。

1. General Provisions

Welcome to KOCA – the K-pop Photocard and Merchandise Trading Platform (hereinafter referred to as the “Platform”). KOCA (“Company,” “we,” “our,” or “us”) is committed to respecting your privacy and protecting your personal data in accordance with applicable laws and regulations. This Privacy Policy outlines how we collect, use, store, and safeguard the personal information you provide during the seller identity verification process, as well as your related rights.

This Policy applies to all personal information collected through our official website (www.koca.shop), applications available on the App Store and Google Play, and any related services, sales, marketing, or promotional activities (collectively, the “Services”). By using our Services, you agree to the collection and use of your personal data as described in this Policy.

2. Collection of Personal Data

We collect the personal data you voluntarily provide when interacting with the Platform, including but not limited to your name, email address, uploaded images, and phone number. Additionally, our systems automatically collect information such as your IP address, browser type, and records of your visits to the Services to enhance user experience and platform security.

As part of the seller identity verification process, and to ensure transaction security and legal compliance, we may collect the following personal data:

  • Full name
  • Government-issued identification documents (e.g., national ID card, passport, driver’s license)
  • Contact information (e.g., phone number, email address)
  • Bank account information
  • Other information required under applicable laws or necessary to complete the verification process

3. Use of Personal Data

We use the personal data we collect for the following purposes:

  • To verify your identity and ensure the security of transactions
  • To comply with applicable legal and regulatory requirements
  • To prevent fraud and maintain the integrity of the Platform
  • To provide customer support and related services
  • For other lawful purposes related to transactions and Platform operations, including but not limited to market research, service improvements, user communication, and security enhancements

4. Storage and Protection of Personal Data

We store your personal data securely in accordance with applicable laws and implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse.

Your personal data may be stored on servers operated by us or by qualified third-party service providers entrusted by us, and will only be processed within the bounds of the law.

We will retain your personal data only for the minimum period necessary to fulfill the purposes for which it was collected, or as required by law. Upon completion of those purposes, we will properly delete or anonymize the data in accordance with relevant regulations.

5. Sharing and Disclosure of Personal Data

We do not sell, rent, trade, or otherwise provide your personal data to unrelated third parties, except under the following circumstances:

  • Where required by law, or in response to a lawful request by judicial, governmental, or regulatory authorities
  • Where necessary to complete a payment transaction, we may share relevant information with financial institutions or payment service providers
  • Where necessary to prevent fraud, ensure transaction security, or enforce Platform policies, we may share information with law enforcement, professional advisors, or other relevant parties
  • Where we have received your explicit consent to do so

6. Protection of Children’s Privacy

We take children’s privacy very seriously and adopt the following policies in accordance with applicable laws:

  • We do not knowingly collect personal data from children under the age of 13
  • Children under the age of 13 are not permitted to open a store or register as a seller on the Platform
  • Children may use the Platform as general members and are permitted to make purchases by providing an email address only
  • If we discover that we have collected personal data from a child under 13 without parental or guardian consent, we will promptly delete such information

7. Your Rights

In accordance with applicable laws, you have the following rights regarding your personal data:

  • The right to access or request a copy of your personal data
  • The right to request correction or update of your personal data
  • The right to request deletion of your personal data, except where retention is required by law
  • The right to restrict or object to the processing of your personal data
  • The right to withdraw your consent to data processing at any time, provided that such withdrawal does not affect the legality of processing based on consent prior to its withdrawal

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on the Platform and shall become effective upon publication. We encourage you to review the Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or suggestions regarding this Privacy Policy, please contact us at:
Email: support@koca.shop