KOCA
Contents

KOCA Terms of Service

Last updated: 10/02/2026

This English translation is provided for convenience. If there is any inconsistency, the Traditional Chinese version prevails.

I. General Provisions

Welcome to KOCA – the K-pop Photocard and Merchandise Trading Platform (the "Platform"). The Platform is operated by KOCA Universe Co., Ltd. (Unified Business No.: 60656527; the "Company"). These Terms of Service (these "Terms") govern your (the "User" or "you") use of the services provided by the Platform (the "Services").

Please read these Terms carefully before using the Platform. When you register for, log in to, or use the Platform, you are deemed to have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, please do not use the Platform.

If you are a minor under the age of eighteen, you may register to use or continue to use the KOCA Platform services only after your legal representative has read, understood, and agreed to all content of these Terms and any subsequent amendments. When you use or continue to use any service provided by the KOCA Platform, your legal representative is deemed to have read, understood, and agreed to accept all content of these Terms and any subsequent amendments.

II. Services

The Platform provides an environment for trading and exchanging official entertainment merchandise (such as K-pop photocards and other merchandise), including but not limited to the following features:

  1. Listing items, searching for items, and completing transactions.
  2. Order management and settlement of earnings.
  3. Seller identity verification and identity authentication.
  4. Customer support and dispute resolution mechanisms.

III. User Eligibility and Registration

  1. Eligibility to purchase: By registering as a general member with a mobile phone number and email address, you may purchase items on the Platform.
  2. Eligibility to sell: A general member may sell items on the Platform after passing KOCA's official seller identity verification.
  3. Restrictions on selling: A seller must hold a Republic of China (Taiwan) national ID card or resident certificate and complete KOCA identity verification before applying to become a seller or setting up a store; a person who does not hold such a document may not apply to become a seller and may only make purchases as a general member. An applicant for seller identity verification must be at least eighteen years old; the Platform does not offer identity verification to minors, and a person under eighteen should have their legal representative complete verification using the legal representative's own identity document and bank account. Children aged thirteen or under may not register a "seller account."
  4. Users must provide true, complete, and up-to-date personal information. The Platform bears no liability for any damage caused by the provision of incorrect or false information.

IV. Buyer Rules

4-1. Buyer Ordering Rules

  1. Buyers must provide correct delivery information and pay on time.
  2. Buyers must act in good faith and may not cancel orders without cause or post malicious reviews.
  3. If a buyer repeatedly asks to cancel orders on false grounds and then does not place the order again, this conduct is deemed malicious order abandonment and, depending on the circumstances, will result in a warning followed by suspension of account privileges.
  4. Buyers may not ask sellers to help move transactions off the Platform; a repeat offense after being reported will result in immediate suspension.
  5. A buyer who maliciously fails to pick up an order will be suspended on the first occurrence. Within 30 days after suspension, the buyer may request re-shipment on the original order or contact the seller; after more than 30 days of suspension, the buyer can no longer send private messages to the seller and may only pay to unlock the account under Section V.
  6. If a buyer purchases a pre-order item and the order deadline is approaching, the buyer must cooperate with the seller in placing a new order; failure to cooperate in placing a new order will be treated as order abandonment. Upon receipt of a report, the account will be suspended; please contact the seller again to express your willingness to place an order, and only then can unlocking be assisted.

For the sake of procedural fairness and transaction security, the Platform handles all violation cases using the "first formal report received" as the baseline; repeat violations after a warning will result in direct suspension of account privileges in accordance with the rules (certain serious violations are separately provided for and may result in direct suspension).

4-2. Basic Understanding of Item Condition and After-Sales Rules

Where a seller has clearly disclosed the condition of an item (including factory defects or non-factory defects) on the listing page in text, images, or any other identifiable manner, the seller is deemed to have completed disclosure. Before placing an order, the buyer should assess and confirm for themselves whether they can accept the condition of the item.

4-2-1. Application of "Factory Defects Presumed"

※ For orders placed on or after 2026/8/19 00:00, the item is deemed to fall within the Platform-defined scope of factory defects regardless of whether the seller has marked it "Factory Defects Presumed."

"Scope of factory defects" means minor flaws that may be present in an item and are commonly found at the time of manufacture, such as:

  • Printing ink specks
  • Print misalignment
  • Minor corner issues
  • Cutting-corner bumps
  • Card sleeve/film flaws
  • Minor scratches

Where the listing page does not separately describe major damage, if the buyer did not proactively ask for a light check (holding the card up to light) or further confirmation of the card's condition before ordering, and after receipt finds a factory defect within the scope above, that will not constitute grounds for a return or refund.

If the card condition is not noted at all and "Factory Defects Presumed" is not marked, a buyer who receives an item with a Platform-defined factory defect must still bear the corresponding after-sales responsibility. Clearly stating the card condition is the seller's obligation.

4-2-2. Where Major Damage Has Been Disclosed

If the listing page clearly states, and includes photos showing, that the item has obvious or major damage (for example: damage across the face, obvious creases, long or extensive scratches, moisture warping, etc.), the buyer is deemed to have known of that condition when placing the order.

In that case, the buyer may not, after receipt, apply to the Platform for a return or refund on the grounds that "the item is damaged" or "does not match expectations."

4-2-3. Duty to Confirm Before Ordering

If a buyer has any concerns about the condition of an item, we recommend that, before ordering, the buyer proactively ask the seller through the chat feature, request additional photos, or request a light check for confirmation. Once an order is placed, the buyer is deemed to have accepted the condition and risks of the item as disclosed on the listing page.

4-2-4. Platform Handling Principles

The Platform will determine whether a transaction involves a sufficiently disclosed factory defect or card condition based on the content disclosed on the listing page, the actual condition of the item, transaction conversation records, and other information. Provided that disclosure is complete, the Platform will in principle not intervene in return or refund requests made solely because of differing perceptions of condition.

V. Buyer Account Suspension and Unlocking Rules

To maintain transaction order and protect sellers' rights, if a buyer fails to pick up an order by the deadline, fails to complete an order for an auction item won, fails to reselect a pickup store within the deadline, or fails to check out again within the deadline after an order unshipped for over 90 days was converted into a new order, the Platform may block that user's account at its own discretion and restrict the user's subsequent ordering and listing privileges.

For a user suspended because of an overdue unclaimed order, failure to complete an order after winning an auction item, failure to reselect a pickup store within the deadline, or failure to check out again within the deadline after an order unshipped for over 90 days was converted into a new order:

  • Within 30 days after suspension, the user may request re-shipment or re-ordering on the original order and may contact that seller.
  • After more than 30 days of suspension, the user can no longer request re-ordering or send private messages to the seller, and may only pay to unlock the account in accordance with this Section.

For any suspended account, regardless of the reason for suspension, during the suspension the mobile phone number registered to that account may not be used as the recipient or pickup phone number for any order (including orders of other users), nor as the contact phone number of a return store; the system will reject adding recipient details or placing orders with that number. This does not apply where the suspended person uses their own number to handle orders that were placed before the suspension.

5-1. Conditions for Unlocking

A blocked user who wishes to apply for account unlocking must pay the following fees, based on the actual number of returned parcels and the number of the above-mentioned orders not completed, pickup stores not reselected, or not re-checked out:

  • For each returned parcel, NT$150 (including the return handling fee and the return shipping fee to the seller) or NT$175 (including the return handling fee, the return shipping fee to the seller, and the NT$25 PAYUNi payment processing fee) must be paid.
  • For an auction item won but for which the order was not completed, the pickup store was not reselected within the deadline, or an order unshipped for over 90 days was converted into a new order and not re-checked out within the deadline, each order is charged in the same manner as a returned parcel.
  • For each NT$1,000 in the item amount of a single order, an additional NT$150 order-abandonment fee must be paid.
  • For example: for a returned parcel with an item amount of NT$200, NT$150 must be paid; for a second returned parcel with an item amount of NT$2,000, an additional NT$450 must be paid, and so on.
  • Only for those who choose to pay with a convenience store payment code, an NT$25 payment processing fee is added to the total. For example: for a returned parcel with an item amount of NT$200, NT$175 must be paid; for a second returned parcel with an item amount of NT$2,000, an additional NT$475 must be paid, and so on.
  • For a second or later unlock payment, each of the above per-item fees is multiplied according to the cumulative number of unlock payments: 2x for the second, 3x for the third, and so on; the NT$25 PAYUNi payment processing fee is not multiplied. For example: for a returned parcel with an item amount of NT$200, the first unlock payment is NT$150 and the second is NT$300.
  • The above unlocking mechanism does not apply to repeated malicious order abandonment.
  • The above unlocking fees are set in response to 7-ELEVEN MyShip resuming its shipping fee collection mechanism from 2026/8/1; for the refund mechanism for shipping fees on unclaimed parcels, please refer to Platform Service Fee and Payment Processing Fee Explanation.

5-2. Payment Methods

A blocked user may unlock the account by sending cash via a Post Office cash envelope or by obtaining a PAYUNi convenience store payment code link from customer support.

If using the Post Office cash envelope method, the "return and handling fees" must be sent to:

  • Recipient: KOCA Universe Co., Ltd.
  • Address: 2F, No. 77, Sec. 2, Chang'an E. Rd., Zhongshan Dist., Taipei City
  • To ensure payment and security procedures, the Platform does not accept in-person payment of return and handling fees.
  • The user must bear the postage and declared-value insurance costs during mailing; the Platform will not separately compensate or absorb them.

After confirming receipt of the full amount, the Platform will restore normal access to the user's account within a reasonable processing time.

VI. Seller Rules

To maintain a good trading environment and protect the rights of both buyers and sellers, all sellers must comply with the following rules when listing and trading on KOCA (including but not limited to the following):

6-1. Account and Identity Rules

  1. A seller must complete KOCA identity verification and provide a lawful and valid identity document such as a Republic of China (Taiwan) national ID card or resident certificate. An applicant for identity verification must be at least eighteen years old; the Platform does not offer identity verification to minors, and a person under eighteen should have their legal representative complete verification using the legal representative's own identity document and bank account.
  2. Items may be listed and sold only after identity verification has been passed.
  3. Sellers must perform transactions honestly and may not engage in fraud, sham transactions, or other conduct that disrupts Platform order.

6-2. Listing and Pricing Rules

  1. When listing an item, clearly state the item's price and any related sales rules. All rules, conditions, notes, and other information relating to the item must be as stated in the "item description." When a buyer completes an order, the system automatically generates a snapshot of the item for that order, which serves as the most direct, accurate, and indisputable basis for determination if a dispute later arises.
  2. The Platform permits only the sale of items themed on official, genuine entertainment merchandise, such as idol photocards, anime merchandise, IP figures, and collectible cards.
  3. For printed materials that are officially/originally authorized for printing at machines, a "c-mark" (Ⓒ) authorization is required to list them for sale; otherwise they will be treated as non-officially-licensed items.
  4. The Platform has the final authority to determine the type of an item, and the Platform has the right to decide whether a particular item may be listed.
  5. The sale of unofficial items, fan-made merchandise, food, drugs, medical supplies, illegal items, decanted perfume, cosmetic products not registered with the Taiwan Food and Drug Administration and the PIF, items that infringe third-party rights, or items that violate public order and good morals is prohibited; in case of violation, the Platform has the right to delist the item and take necessary measures against the violating user.
  6. If selling non-physical items such as "concert tickets" or "e-tickets," please follow [Concert Ticket and E-Ticket Sales Policy].
  7. Items must each have clear specifications and prices so that buyers can order directly. For announcements, event promotions, and similar items, please select only the "Seller's Personal Store" catalog and set a non-orderable price such as $1 or $9999, to avoid abuse of catalog Saved notifications.
  8. If an item is reported and verified to be of unknown origin or not genuine, the Platform will issue a warning and require the seller to explain the source of other items; if it happens again, the seller's selling privileges will be suspended.
  9. If there is a fixed bundled add-on item, please state it clearly, and the item price must directly include the price of the add-on. If the add-on can be chosen by the buyer or the like, this must be noted in the item title, to avoid buyers receiving new-listing notifications and being confused. "Blind bundling" is prohibited; selectable add-ons must be listed among the other items in the store, to avoid making historical transaction records difficult to judge or use as a reference. Acceptable ways to sell add-ons are:
  • The main item's listing page states how much additional amount is required, and the seller lists an add-on section on the main page for buyers to choose from
  • The main item and add-on are listed together as a bundle, with each amount clearly stated separately
  1. Card swapping/item swapping is prohibited in stores: The Platform provides only a "sale" transaction model. Sellers may not conduct, claim, or solicit any form of card swapping, item swapping, or barter in item descriptions, store pages, personal profile pages, or chat.
  2. Once an item is listed, the seller is deemed to agree to complete the transaction at that price and under those rules, and may not change it or go back on it at will.
  3. If an item is still being organized or its price is not yet determined, please use the "Save without listing" feature and do not list it directly, to avoid user confusion or notifications about items that cannot be purchased.
  4. Please describe the actual condition of the item honestly and clearly, including but not limited to flaws, scratches, creases, and damage.
  5. The item description must be consistent with what is actually shipped; if a dispute arises from an inaccurate description, the Platform has the right to intervene.
  6. Pre-order item images must be actual photos of the item; if images not held by you are used, the source and purpose must be clearly stated.
  7. The price of cash-on-delivery items must be between NT$1 and NT$19,962; items outside this price range may not be listed.
  8. The Platform allows only items directly related to the Platform's theme; ordinary goods endorsed merely by an artist, idol, or public figure are not eligible for listing. If an item is merely a brand's regular product (such as shoes, cosmetics, or apparel), even if endorsed by a particular artist, it may not be listed under that artist's catalog or in that artist's name. Only where the item is a collaboration item or limited-edition collaboration and the item itself has clearly identifiable artist-specific design elements (such as exclusive artwork, likeness, name marking, or official collaboration marks) may it be listed according to the actual nature of the item.
  9. If an item is marked as in stock, please use "your own photos of the actual item" and do not use KOCA catalog images, to avoid any disputes over mismatch with the item photos. In-stock items using photos that are not actual photos of the item will always be delisted upon receipt of a report.
  10. Pricing and sale of lucky bags: The overall value of a lucky bag's contents must be value-preserving or better than value; the seller must include contents at a reasonable market price and may not fill the bag with contents clearly below recent historical transaction records. Lucky bags may be sold only by Buy Now and not by auction (official unopened card packs and unopened lucky bag packs are excepted); for auction rules, please refer to Auction Rules.
  11. Rules for raffle-style (draw-type) items: If an item is sold by a draw method such as a "raffle," the seller must provide on the listing page the complete item specifications and the quantity of items for each prize tier, and ensure that the top prize actually exists in one of the packs (or portions), and that the Platform can verify that a user actually received the top prize; there must be no situation of no real top prize, padded prize tiers, or misleading winning odds. This item does not apply to ticket items; tickets may not be sold by paid draws, paid lotteries, or similar means, and are further governed by the Concert Ticket and E-Ticket Sales Policy.

6-3. Transaction Conduct and Order Handling

  1. Sellers may not ask buyers to remit money privately or solicit off-Platform transactions in any form. If verified upon report, they will be dealt with under the "Seller Violation Handling Rules."
  2. After an order is placed, unless the item was previously marked with rules such as "priority to those who buy more" or "synchronized card release with group buy," the seller may not arbitrarily cancel the order because of price, purchase quantity, or similar factors.
  3. If a seller repeatedly cancels orders on grounds such as "selling to the buyer who buys more" or "already sold to someone else," or cancels an order outright after not responding for a long time, the Platform will issue a warning as appropriate; a seller who reoffends after a warning will have the seller account suspended.
  4. Sellers may not cancel low-priced orders in order to ship high-priced orders first; if confirmed upon report, this will be treated as malicious price-inflating order abandonment.
  5. Because disputes over off-Platform solicitation reported from profile pages occur frequently, from 2026/6/22, seller profile pages may not contain any social media accounts, including but not limited to all personal external information such as Instagram/Threads/LINE/Facebook/Douyin.

6-4. Rules for Proxy Purchase and Pre-Order Items

  1. Proxy purchase and proxy card-cutting items must be clearly indicated in the title or item description.
  2. The item status must be correctly selected as "pre-order," and the correct number of shipping days must be entered.
  3. If you use item images from the original seller or other sources, clearly mark them as "original seller's item image for proxy purchase."
  4. If a seller is repeatedly reported for failing to mark correctly, the Platform will first issue a warning, and a repeat offender will be suspended.
  5. If the seller has written a risk statement such as "order may be canceled" and ultimately truly cannot fulfill the order, please follow the rules and press "Unable to fulfill," which deducts the shipping rate and is treated as punishment completed; the seller may not require the buyer to apply for cancellation.
  6. If the seller has not written a risk statement such as "order may be canceled," the Platform has the right to require the seller to ship the corresponding content or reach an agreement (pay the price difference / buyer collects the cards themselves, etc.); if it is confirmed that the seller cannot fulfill the order, the Platform will impose a temporary suspension and extend the number of suspension days, or even suspend permanently, according to the number of reports.

6-5. Seller Return Responsibility

  1. If, after an item has been shipped, a seller requests that it be returned for a reason other than the buyer's failure to pick it up on time, the seller must bear the return shipping fee themselves.
  2. The Platform provides only transaction matching and a payment medium; return shipping fees and related logistics responsibility are to be negotiated between the seller and buyer under their transaction agreement.
  3. Before shipping an item, the seller should confirm the buyer's information and order details to avoid return disputes.

6-6. Prohibition on Shipping Empty Parcels and Misrepresenting Shipments

  1. Shipping empty parcels is strictly prohibited
    A seller may not, for any reason, ship a parcel that does not actually contain the item the buyer purchased, including but not limited to:
  • Shipping a parcel without the item in order to complete the shipping process early or to obtain payment sooner
  • Shipping a false parcel in advance on the grounds of pre-sale, proxy purchase, or waiting for stock to arrive
  • Shipping an item clearly inconsistent with the item actually transacted in order to circumvent the Platform's transaction process
  1. Shipping obligations for pre-sale items
    If an item sold by the seller is a pre-sale, proxy purchase, or requires a longer stocking period, the seller must clearly state the nature of the item and the estimated shipping time on the listing page, and may ship only when the actual item is available to ship; in no form may the seller ship an empty parcel or false parcel in advance.
  2. Allocation of risk and responsibility
    All transaction disputes, controversies, damages, or legal liabilities arising from shipping an empty parcel, a false parcel, or a parcel whose contents do not match the item are borne solely by the seller.
  3. Exception for e-tickets and virtual items
    Where e-tickets and virtual items use cash-on-delivery and ship random items in accordance with the [Concert Ticket and E-Ticket Sales Policy], paragraph 1 of this Section does not apply.

6-7. Prohibition on Extra Handling Fees

  1. If you need to set a packaging fee, you must use the packaging fee setting feature in "My Base" provided by the Platform.
  2. If a seller charges a handling fee or packaging fee through item options, a separate item, or any other method not designated by the Platform, it will affect the transaction prices of the Platform catalog and market reference data and undermine the transparency of transaction information. Once detected by the system or manually, the related item will be deleted directly and orders already placed will be canceled, in order to maintain the order and accuracy of the catalog's historical transaction records.

6-8. Item Condition Disclosure and "Factory Defects Presumed" Rules

To avoid transaction disputes and maintain information parity between buyers and sellers, a seller must clearly disclose item condition when listing an item in accordance with the following rules:

6-8-1. Principles of Condition Disclosure

If a seller knows that an item has any damage, the seller must describe it in text on the listing page and, depending on the severity of the damage, attach clear photos or use another identifiable method, so that the buyer can reasonably judge the condition of the item before ordering.

6-8-2. Scope of "Factory Defects Presumed"

※ For orders placed on or after 2026/8/19 00:00, the item is deemed to fall within the Platform-defined scope of factory defects regardless of whether the seller has marked it "Factory Defects Presumed"; if the actual condition of the item is completely flawless and undamaged, or involves major damage, or any damage beyond the above definition, the seller must clearly state it on the listing page.

The aforementioned "scope of factory defects" refers to the following minor flaws commonly found at manufacture:

  • Printing ink specks
  • Print misalignment
  • Minor corner issues
  • Cutting-corner bumps
  • Card sleeve/film flaws
  • Minor scratches

In the foregoing cases, if the buyer did not proactively ask for a light check or further confirmation of the card condition before ordering, and after receipt finds a factory defect within the above scope, the Platform will not compel the seller to accept a return or provide a refund.

6-8-3. Major Damage That Must Be Clearly Disclosed

If an item has any obvious damage sufficient to affect an ordinary buyer's judgment of its condition, the seller must describe it in clear text on the listing page and attach actual photos of the item, and may not gloss over it with "Factory Defects Presumed" alone.

  • The foregoing includes but is not limited to the following:
  • Damage that is obvious in length or extent (for example, over one centimeter)
  • Obvious damage across the face
  • Serious creases, dents, or scratches affecting the main visual of the card face
  • Moisture damage, water immersion, warping, wrinkling, or odor
  • Other situations that general collectors would normally regard as "major damage" or that affect collectible and resale value

Even if the damage already existed from manufacture, logistics, or offline circulation, the seller still has an obligation to disclose it truthfully when listing; otherwise, item information will be deemed insufficiently disclosed.

If an item is clearly shipped "in unopened original packaging," so long as there was no identifiable damage of the kind described in 6-8-2 ("Factory Defects Presumed") before the packaging was opened, damage first discovered after opening the packaging is not a reason for which the seller must accept a return.

6-8-4. Handling of Failure to Disclose Truthfully

If a seller fails to disclose major damage as required by the preceding paragraph, and the buyer raises a reasonable dispute after receipt, the Platform will determine that the item information was insufficiently disclosed and, depending on the circumstances, may:

  • Require the seller to accept a return and refund
  • Or take other necessary transaction protection measures

6-8-5. Platform Discretion

The Platform reserves the right to determine, based on the circumstances of each case, photos of the actual damage, transaction conversation records, and third-party reports, whether an item falls within the scope of reasonable factory defects, and to make the final handling decision.

6-9. Rules on Freezing of a Seller's Payout Account (Alert Account)

If a seller's payout bank account or seller account is placed in a frozen or alert status because of a financial institution, payment service provider, or other transaction-security factor, so that funds cannot be credited normally, then to maintain transaction security and Platform order, the Platform will suspend that seller's selling privileges and automatically delist all items on sale. Until the account is unfrozen, the seller may not list or sell any items. Only after the seller has had the account unfrozen, has proactively notified the Platform, and the Platform has confirmed that everything is in order will the seller account's selling privileges and listing function be restored.

6-10. Seller Packaging Rules

  • A "card sleeve" is by default regarded within the photocard collecting community as necessary packaging. Sellers selling "card" collectibles must use card sleeves. If none is used but a "packaging fee" is charged, the Platform will forcibly refund the packaging fee to the buyer.
  • The minimum packaging must be larger than the convenience store shipping label, and the label must be able to lie completely flat. If a parcel is returned because its dimensions do not meet the requirements, the seller must bear the shipping fee for retrieving it.
  • If you are concerned about rough handling by logistics causing damage to the parcel, be sure to use a "cardboard box" with sufficient cushioning. If a cardboard box is not used, 7-ELEVEN MyShip will not accept compensation claims, and the Platform will not assist in filing them.
  • Currently, for packaging fees the packaging material may be selected as "new packaging" or "used packaging." If new packaging is selected but used packaging is actually received, the Platform will determine that the packaging fee must be refunded in full.

VII. Seller Violation Handling Rules

7-1. Violations include but are not limited to:

  1. Illegal items, unofficial items
  2. Off-Platform transactions or soliciting transactions outside the Platform, including but not limited to:
  • Any attempted or actual off-Platform contact in item descriptions, personal profile pages, or chat private messages
  • Private chat text, images, or videos containing off-Platform solicitation
  • Asking buyers to remit money first, use cardless payment, or other off-Platform payment methods
  1. Item descriptions that are false or do not match the actual item
  2. Canceling low-priced orders, malicious price inflation
  3. Repeated or serious violations

7-2. Violation Handling Mechanism

For transaction security and procedural fairness, in principle, for all violation cases verified through system detection or user reports: the first violation will result, depending on the circumstances, in a suspension of 24 hours to 30 days; repeat violations thereafter will, in accordance with the rules, result in extended suspension of the seller's selling privileges or account, or even permanent suspension.

However, if, when listing an item, the seller places in the item title, description, images, or any other content readable by users words such as "remittance," "cardless," "private transaction," "off-Platform contact information," or any wording intended to solicit off-Platform transactions, since the Platform has actively displayed a clear warning during the listing process and the seller still chose to continue listing, this will be regarded as a knowing violation. Once such a situation is detected or verified upon report, the Platform will directly suspend the seller account's selling privileges, and the progressive handling principle described above will not apply.

7-3. System Handling Rules After Suspension

During a seller account's suspension, the Platform system will automatically carry out the following measures:

  1. Automatically delist all items on sale;
  2. Prohibit the seller from listing new items or relisting existing items;
  3. Existing orders in progress remain as they are, and the seller may still ship or cancel orders following the process, except that orders verified as involving off-Platform solicitation will be canceled by the Platform;
  4. The seller may continue to use non-selling-related features (such as buying, Saved, and chat), but may not engage in any selling or listing activity.

7-4. Other Matters

If a transaction dispute results from a violation, the KOCA Platform may handle related refunds, returns, and dispute cases as the circumstances warrant, and reserves the right to freeze wallet balances or restrict other features.

VIII. Platform Management Rights and Content Review Mechanism

  1. KOCA has the following management rights over any listed content, item information, and account conduct: review, hide, remove/delist, stop exposure, and suspend/freeze accounts or listing privileges, so long as the Platform determines that the content or conduct is suspected of violating these Terms, or is suspected of fraud, infringement, misleading content, false statements, duplicate accounts, malicious ordering, failure to disclose the truth (such as pre-order / proxy purchase / proxy ordering / not yet in stock), or causing transaction difficulties, as reported or flagged by third parties.
  2. KOCA has the right, at its discretion, upon receiving a report or during routine spot checks, to temporarily suspend exposure of, delist, or restrict listed content of concern. This is a management measure necessary for the Platform to maintain transaction order and protect the rights of the majority of users.

IX. Transactions and Payment

  1. To ensure transaction security, all transactions must be conducted through the Platform. Any form of private transaction (including but not limited to contacting through other messaging apps and bypassing Platform payment) is a violation. If any dispute, fraud, loss, or other risk arises from a private transaction, the Platform bears no responsibility whatsoever and cannot provide any assistance or compensation. If conduct violating these Terms is verified, the Company will take action against the relevant accounts according to the severity of the circumstances, with serious cases resulting in permanent account deactivation and possibly further legal action. Please ensure that all transactions are completed within the Platform to protect your rights and transaction security.
  2. After a transaction is completed, any dispute must be handled in accordance with the Platform's dispute resolution mechanism.
  3. To maintain transaction order and risk control, when a transaction dispute arises (for example, missing items, defects, short contents, or mismatch with the listing description), the Platform will, based on the dispute handling rules and review standards announced by the Platform (including the evidentiary requirements set out in the Help Center / return and refund documents), decide whether to intervene, whether to accept the information provided by both parties, and may take necessary measures (such as freezing the order, suspending payout, or assisting with a refund).

Determinations made by the Platform as a neutral third party are limited to Platform dispute handling purposes and do not constitute a final determination of the actual contents of an item or of legal liability.

9-2. Rules for Pre-Order Items and Items Whose Acquisition Is Uncertain

  1. If an item listed by a seller is a pre-order item, or the item description states uncertain acquisition such as "order may be canceled," "acquisition not guaranteed," or "may not be obtainable," the seller may describe the related risks on the listing page to reduce buyer-seller disputes.
  2. However, because acquiring such items is uncertain, the transaction risk should not be borne by the buyer alone; therefore:
  • The buyer may still submit a request to cancel the order before the item ships.
  • A seller may not refuse a cancellation request merely on the ground that the listing page states "order may be canceled" or "acquisition not guaranteed."
  • If the seller ultimately fails to obtain the item, the seller must proactively cancel the order and complete notification and explanation.
  • The Platform may determine, based on the actual circumstances of the transaction, whether the cancellation is reasonable, and reserves the right to intervene.
  • If the seller has written a risk statement such as "order may be canceled" and ultimately truly cannot fulfill the order, please follow the rules and press "Unable to fulfill," which deducts the shipping rate and is treated as punishment completed; the seller may not require the buyer to apply for cancellation.
  • If the seller has not written a risk statement such as "order may be canceled," the Platform has the right to require the seller to ship the corresponding content or reach an agreement (pay the price difference / buyer collects the cards themselves, etc.); if it is confirmed that the seller cannot fulfill the order, the Platform will impose a temporary suspension and extend the number of suspension days, or even suspend permanently, according to the number of reports.
  • Within seven days the seller may cancel a pre-order on their own, but if the description does not include the risk of uncertain acquisition, then after a user report and Platform intervention, the seller will still be required to fulfill the order.

X. Platform Service Fee

  1. The Platform will charge sellers a platform service fee when a transaction succeeds.
  2. The service fee rate is determined by the time at which the transaction is completed; the latest service fee rates will be announced at KOCA Platform Service Fee and Payment Processing Fee.
  3. The service fee will be deducted from the seller's transaction amount and shown on the seller's order details page at settlement.
  4. The Platform reserves the right to adjust the service fee and will notify sellers before any change.

XI. The "My Wallet" Feature of the KOCA Platform

  1. The KOCA Platform provides a "My Wallet" feature to help users manage their transaction funds and refund amounts.
  2. The wallet balance shows the available balance after the user's income from items sold through the Platform (income being the item amount less the platform service fee) and after deducting amounts already withdrawn.
  3. Users may submit a withdrawal request at any time
  • Withdrawal requests submitted on Monday, Tuesday, or Wednesday will be paid out that week on Thursday.
  • Withdrawal requests submitted on Thursday, Friday, Saturday, or Sunday will be paid out on Monday of the following week.
  • The actual payout time depends on how bank transfers are processed during business hours that day, and funds are usually credited before the afternoon of the payout day.
  • Each request withdraws the entire wallet balance; you cannot enter a withdrawal amount yourself. After a withdrawal is submitted, you must wait until the funds are credited before you can initiate another withdrawal; withdrawals cannot be combined.
  • In the event of a national holiday, payout is postponed according to bank business days.
  1. Each withdrawal may incur an interbank transfer fee, which will be shown on the withdrawal screen.
  2. If an error occurs during a transaction, the Platform has the right to adjust a user's wallet balance to the extent permitted by law.

XII. Termination of Membership and Suspension of Services

Users may not engage in the following conduct; otherwise, the Platform has the right to terminate the account and pursue legal liability:

  1. The Company reserves the right to terminate membership or suspend services under these Terms. If a member falls under any of the following circumstances, the Company may, depending on the severity, issue a warning to, restrict certain features of, suspend services to, or terminate the membership of that member's account:

    (1) Violating these Terms or any rule announced by the Platform.

    (2) Providing false registration information, or being found by the Company to have forged or impersonated another person's identity.

    (3) Engaging in fraud, malicious breach, malicious reporting, or other conduct sufficient to affect transaction order during transactions.

    (4) Repeatedly having transaction disputes and, after the Company has made a determination under the rules, continuing to raise the same or similar claims, thereby affecting the normal operation of the Company's customer support resources.

    (5) Refusing to accept dispute handling determinations made by the Company under Platform rules, and repeatedly applying pressure through external channels (including but not limited to credit card chargebacks, reports and complaints, and pressure on social media).

    (6) Engaging in conduct that harms the rights of the Company, other members, or third parties.

    (7) Other circumstances in which the Company deems termination of membership necessary.

  2. When taking action under the preceding paragraph, the Company will notify the member by in-app message, the registered email address, or other reasonable means. For the member's existing incomplete orders, the Company will still assist with follow-up handling in accordance with Platform rules.

  3. After membership has been terminated, the member may not re-register to use the Platform's services with the original account or by any other means. If the Company discovers circumvention, the Company may terminate service to the new account directly, without further notice.

  4. Action taken under this Section is the exercise of the Company's contractual rights under these Terms and is not discriminatory treatment of the member personally.

XIII. Logistics Risks and Liability

  1. The Platform provides only a transaction medium and bears no responsibility for the quality, legality, or authenticity of the items traded.
  2. The Platform is not responsible for service interruptions caused by force majeure (such as natural disasters or system failures).
  3. The Platform provides only transaction matching services. Once an item is handed over to a logistics company, the logistics company is responsible for transportation and custody. If delay, damage, loss, or similar events occur in transit, the Platform is not the logistics contractor or the party obligated to deliver, and does not bear the operational risk of third-party logistics companies or ultimate liability for compensation.
  4. The Platform will assist users in filing complaints or compensation claims with the logistics company, but whether compensation is paid, and the amount, is determined by the logistics company in accordance with its published rules. If a lost parcel is confirmed for compensation, the Platform will treat the item as sold, the same as an ordinarily sold item, and the system will pay out after deducting the platform fee.
  5. "Logistics damage (transit damage)" as used in this Section refers only to a situation in which the Platform determines, based on the evidence submitted by the seller and buyer for the order (including but not limited to the item's condition before shipping, packaging and proof of shipping, and complete unboxing evidence), that the item suffered physical damage during transportation in that shipment.
  6. Where the Platform determines that logistics damage (transit damage) has occurred, the seller must first complete a refund or compensation to the buyer in the amount and manner specified, in accordance with the Platform's decision made under existing return and refund procedures, the actual damage, and the evidence; whether the damaged item is returned will also be determined by the Platform. The seller may not refuse or delay handling on the ground of waiting for the outcome of the logistics company's compensation claim.
  7. If the logistics company subsequently approves and pays compensation for the same logistics damage (transit damage), the Platform will, after actually receiving that compensation, return it to the seller.
  8. If the logistics company declines to compensate or compensates insufficiently, this does not affect the seller's obligation to first refund or compensate the buyer under paragraph 6; the seller must bear any shortfall not compensated.
  9. The preceding four paragraphs on logistics damage (transit damage) do not apply to mere delivery delays or lost parcels; lost parcels are handled under paragraph 4.
  10. Logistics company compensation matters:
  • If using FamilyMart FamiPort logistics, the compensation cap for ordinary shipments is NT$5,000; damage caused by improper packaging and shipment of prohibited items will not be compensated.
  • If using 7-ELEVEN MyShip logistics, the compensation cap is NT$20,000 for cash-on-delivery and NT$4,000 for pickup without payment.

XIV. Rules for Custody of Returned Parcels

14-1. Custody and Handling of Returned Parcels

When a buyer does not pick up a parcel or a parcel is returned to the address designated by the KOCA Platform for other reasons, the Platform will assist in holding the items returned by the seller and handle them according to the following rules:

14-2. Custody Period

  1. After receiving the returned parcel, the Platform will provide a custody period of up to three months (90 days) and will notify the seller by in-app notification, email, or other feasible means.
  2. The custody period is counted from the date the Platform confirms receipt of the parcel.

14-3. Seller's Duty to Respond

  1. The seller must reply to the Platform within the custody period and provide:
  • The correct return address, or
  • Other follow-up handling instructions (such as relisting, re-shipping, or scrapping).

14-4. Handling of Failure to Reply by the Deadline

  1. If, before the three-month custody period expires, the seller:
  • does not reply to the Platform, does not provide complete return information, cannot be reached, or refuses to bear the shipping fee for a second return (the first is borne by the Platform), the seller is deemed to have voluntarily abandoned collection of the item.

14-5. Shipping Fee Responsibility for Re-Shipping a Returned Parcel

If a returned parcel is returned to the seller's store and the seller fails to pick it up by the deadline, causing the parcel to be returned again and requiring re-shipment, the NT$60 shipping fee for that shipment must be borne by the seller.

14-6. Platform's Subsequent Handling Rights

After the seller is deemed to have abandoned collection, the Platform may handle the parcel at its own discretion depending on the circumstances, including but not limited to:

  • Destroying it
  • Recycling it
  • Reselling it in another form or providing it to a third party

The seller may no longer request return from the Platform or demand compensation of any kind.

14-7. Scope of Platform's Liability

  1. During the custody period, the Platform bears only a duty of reasonable safekeeping.
  2. The Platform is not liable for compensation for damage to a parcel during the custody period caused by force majeure or an original logistics defect.
  3. The Platform is not a warehousing service provider and need not bear obligations of long-term storage, maintenance, or insurance of declared value.
  4. Other rights of buyers/sellers are not affected. These rules on custody of returned parcels do not affect the Platform's other dispute handling procedures; if a buyer or seller has other legal remedies or transaction claims, they must handle them themselves in accordance with ordinary transaction practice.

XV. Rules for Custody of Parcels Duplicate-Shipped by Sellers

15-1. Handling of Duplicate Shipments

Under 7-ELEVEN MyShip rules, if a seller ships duplicate parcels, they will be returned unconditionally to the address designated by the KOCA Platform and handled according to the following rules:

15-2. Custody Period

  1. After receiving a returned parcel from a seller's duplicate shipment, the Platform will provide a custody period of up to three months (90 days), and the seller must proactively contact the Platform and provide the order number of the duplicate shipment.
  2. The custody period is counted from the date the Platform confirms receipt of the parcel.

15-3. Handling of Failure to Make Contact by the Deadline

If, before the three-month custody period expires, the seller:

  • does not proactively contact the Platform, does not provide complete return information, cannot be reached, or refuses to bear the shipping fee for a second return (the first is borne by the Platform), the seller is deemed to have voluntarily abandoned collection of the item.

15-4. Shipping Fee Responsibility for Re-Shipping After a Duplicate-Shipment Return

If a returned parcel is returned to the seller's store and the seller fails to pick it up by the deadline, causing the parcel to be returned again and requiring re-shipment, the NT$130 Black Cat (Yamato) return shipping fee and the NT$60 shipping fee for the Platform's re-shipment must be borne by the seller.

15-5. Platform's Subsequent Handling Rights

After the seller is deemed to have abandoned collection, the Platform may handle the parcel at its own discretion depending on the circumstances, including but not limited to:

  • Destroying it
  • Recycling it
  • Reselling it in another form or providing it to a third party

The seller may no longer request return from the Platform or demand compensation of any kind.

15-6. Scope of Platform's Liability

  1. During the custody period, the Platform bears only a duty of reasonable safekeeping.
  2. The Platform is not liable for compensation for damage to a parcel during the custody period caused by force majeure or an original logistics defect.
  3. The Platform is not a warehousing service provider and need not bear obligations of long-term storage, maintenance, or insurance of declared value.
  4. Other rights of buyers/sellers are not affected. These rules on custody of returned parcels do not affect the Platform's other dispute handling procedures; if a buyer or seller has other legal remedies or transaction claims, they must handle them themselves in accordance with ordinary transaction practice.

XVI. Privacy Protection

The Platform will protect your personal information in accordance with the Privacy Policy; for specific rules, please refer to the Privacy Policy.

At the same time, to implement the Platform's real-name system and transaction security mechanisms, users agree to the following rules:

  1. Real-name obligation: Before transacting on the Platform, users must complete the identity verification procedure and ensure that the identity data provided is true, correct, and complete.
  2. Account deletion and closure: A user who has no transaction records, and for whom it is confirmed that there are no incomplete matters, disputes, statutory obligations, or other grounds requiring retention, may apply to delete the account and related personal data. A user who has transaction records (including but not limited to ordering, selling, and completed transactions) may, once all incomplete transactions, account balances, and other outstanding matters have been completed or properly resolved, apply to close the account and stop login and public display; this does not mean that all backend data will be deleted.
  3. Retention of transaction data and identity restrictions: For those with transaction records, the Platform will, in accordance with the Personal Data Protection Act and other applicable laws, or as necessary for business operations such as transactions, payment and settlement, accounting vouchers, dispute handling, risk management, and audits, retain on a restricted basis only the minimum necessary account identification, identity verification, transaction, payment/settlement, and related records. Retained data will be used only for the original purpose of collection, legal compliance, dispute handling, and verification, and will be deleted or anonymized after the retention period expires or retention is no longer necessary. Under Article 38 of the Business Accounting Act, accounting vouchers must be retained for at least five years after the annual closing procedures are completed, and accounting books and financial statements for at least ten years; if anti-money-laundering retention rules applicable to third-party payment apply to a particular service or business, records necessary for the service must be retained for at least five years, and necessary data such as customer identity, bank account, and proof of payment must be retained for at least five years after the business relationship ends; where the law prescribes a longer retention period, that period applies. The necessary identity information retained for the aforementioned transaction accounts (such as identity document identification information, phone number, email address, or bank account) may not be used again to register on the Platform or complete identity verification.
  4. Preventing duplicate registration and circumvention: Users who have transaction records and whose necessary identity information remains subject to restricted retention may not circumvent the Platform's real-name system and account management mechanisms by using the same information, altered information, or other means. If a violation is verified, the Platform may take measures including but not limited to refusing registration, restricting use, or permanent suspension; where there are no transaction records and the account and related personal data have been fully deleted, the registration and verification rules in effect at that time will apply.

XVII. User-Uploaded Content and License

  1. Copyright in content that a user uploads, edits, or organizes on the Platform (including but not limited to item photos, catalog images, text descriptions, and category tags) remains with the original creator.
  2. The user agrees that, from the date of uploading or editing the content, the user grants the KOCA Platform and its affiliated companies a worldwide, perpetual, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publicly transmit, publicly display, distribute, and promote such content, for:
  • The creation, maintenance, and display of the Platform's database and catalog;
  • The provision of item trading, search, and comparison features;
  • Platform marketing, promotion, and other operations-related purposes.
  1. To maintain the completeness of the catalog and item information and the user experience, the Platform may, as management needs require, retain, adjust, or continue to use such content; in principle, requests by individual users for deletion or restoration are not accepted, but where the content infringes the rights of others or violates the law, the Platform may delete or modify it as circumstances warrant.
  2. Warranty of responsibility: Users must warrant that the content they upload does not infringe any third party's copyright, portrait rights, or other lawful rights; in the event of a dispute or infringement, the user bears the responsibility, and the Platform may claim compensation from the user as a result.

XVIII. Changes to These Terms

The Platform has the right to modify these Terms at any time. Changes will be announced on the Platform, and the changed content will take effect upon announcement. A user's continued use of the Platform's features (listing, purchasing, browsing, etc.) indicates agreement to and acceptance of the updated Terms.

XIX. Contact Us

If you have any questions or suggestions about these Terms of Service, please contact us at any time at [email protected].

About KOCA

Taiwan's easiest-to-use app for trading K-pop photocards and merch. No more searching for a needle in a haystack to complete your collection.

Snap and sell, list instantly, and set up your own shop with ease.

Follow Us

More